More than a disappointing experience! place an order and pay extra for delivery on the day. Watch the driver collect and for 5 hours no deliveries happen. (must have had to cross the channel by boat). finally see the first delivery at 5pm and by now i have 17 more deliveries before me. 7pm there is 15 more deliveries. So i contact the courier service they use. as now it is too late as the place of delivery is closed. I ask can i request a change of address? no! I have to wait till the delivery is attempted so all they can do is cancel. after that, I can ask the company for my refund. only thing I can do. so I cancel, as recommended by the company to ask for a refund. The next day I contacted eflorist. To which they stated that even if it's late but as i cancelled it to the recommendation of Yodel I cannot get my money back and they cannot resend it. Your order is gone and so is your money, sorry not sorry for you. So the company they use doesn't know the policy and they wont pay you back your money as they dont know each others terms to inform customers of it. So unfortunately i hope that no one uses or they change their refund policy to help customers of their bad service.