I am impressed with the service and the product. I recently went online to get all my Vuse Alto products, and although shipping can take a long time, it’s not the fault of this company. Each of the first two times I sent an email about my order being stuck in transit, and each time I did that I had my order delivered. This last time I actually just ordered what I wanted giving S&H a three week time frame and I did get what I ordered in time. This past year it has been hard to get out of the house to buy my pods, so online shopping has been a necessity. And I thank ET for their speedy intervention when it was needed. I must add that thus far I have received zero duds, which is a huge difference from buying them locally.