Horrible experience from customer service. I purchased an item and wasn’t happy with it, being new to Etsy, I called customer service. I asked how to proceed, the rep said I could return the item, gave me a reference number, plus emailed me a link and told me to contact the seller. This is when the nightmare started. I spent a good month going back and forth with the seller who refused to take the item back. Seller said they did not take items back. I told seller that customer service rep said I could and provided the seller with the reference number. I was insulted and accused of wearing and returning. Disgusted called my bank and filed a dispute, advised my bank that Etsy should take the loss as they told me I could return. I even tried to send the item back and the seller refused it. My bank would not reverse the change and I had to take a loss of just shy of $500. Went back to burying on eBay where both sellers and buyers are treated with respect. Etsy prefers to always back the seller, so it comes to BUYER BEWARE. Recommend to consumers to stay away!!!