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Etsy Reviews

2.2 Rating 623 Reviews
28 %
of reviewers recommend Etsy
2.2
Based on 623 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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Etsy 1 star review on 25th January 2025
Anonymous
Etsy 2 star review on 21st January 2025
Evelyn
Etsy 1 star review on 18th October 2024
Alex N
Etsy 1 star review on 17th April 2024
A M
Etsy 1 star review on 7th March 2024
Mischa Pearson
Etsy 1 star review on 28th November 2023
Jo
Etsy 1 star review on 11th November 2023
Anonymous
48
Anonymous
Anonymous  // 01/01/2019
Love supporting small businesses and the varied options on this site
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Posted 2 weeks ago
Supreme Assets Recovery made what seemed impossible a reality. Their team worked diligently to recover $50,000 I lost to a scam platform, keeping me informed and reassured throughout. Their dedication and success rate are unmatched. Iโ€™m incredibly grateful for their service and would recommend them to anyone in need. ๐ฌ๐ฎ๐ฉ๐ซ๐ž๐ฆ๐ž ๐š๐ฌ๐ฌ๐ž๐ญ๐ฌ ๐ซ๐ž๐œ๐จ๐ฏ๐ž๐ซ๐ฒ.๐Ž๐ซ๐  ๐–๐ก๐š๐ญ๐ฌ๐€๐ฉ๐ฉ ๐š๐ญ : +๐Ÿ (๐Ÿ“๐ŸŽ๐Ÿ“) ๐Ÿ’๐ŸŽ๐Ÿโ€‘๐ŸŽ๐Ÿ•๐Ÿ๐Ÿ’
Etsy 1 star review on 25th January 2025
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Posted 3 weeks ago
In order to win my trust and persuade me to make additional investments, they first lured me in with promises of compensation. But after they achieved their goal, they immediately stopped making payments and vanished. To exacerbate the situation, they deleted my account without my permission, leaving me with nothing and not returning the hard-earned money. But then I heard about Ai xaLTD.COM Despite my initial reluctance, they helped and supported me at every turn. I was able to get my money back quickly because to their timely efforts and effective strategy.
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Posted 3 weeks ago
It was so traumatizing and I couldn't talk to no one about it after this investors left me handicapped by taking my 25,00$ stopping me from withdrawal of my hard earned money. My search for redemption begins after a very close associate of mine told me about olive Recovery Specialist and I saw a lot of reviews myself and testimonies about them, finally reached out and to my greatest surprise what I thought was impossible became possible and mind blowing. I will forever share their good work cause they saved me at a time I needed it most. You can contact them through via (WhatsApp) โ€ช+44 7438 6 87 236 Email : sharonโ€”recoveringโ€”experts @ gmail . com
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Posted 4 weeks ago
I trusted this platform with my investment, but soon after, I lost access to my funds, and their support team stopped responding. I was heartbroken and feared my ยฃ55,400 was gone forever. ๐‹๐ฎ๐œ๐ค๐ข๐ฅ๐ฒ, ๐ˆ ๐๐ข๐ฌ๐œ๐จ๐ฏ๐ž๐ซ๐ž๐ ๐„๐ฆ๐š๐ข๐ฅ: ๐ฌ๐ฎ๐ฉ๐ซ๐ž๐ฆ๐ž๐š๐ฌ๐ฌ๐ž๐ญ๐Ÿ•@๐ ๐ฆ๐š๐ข๐ฅ.๐œ๐จ๐ฆ ๐š๐ง๐ ๐–๐ก๐š๐ญ๐ฌ๐€๐ฉ๐ฉ: +๐Ÿ’๐Ÿ’ ๐Ÿ•๐Ÿ‘-๐Ÿ–๐Ÿ–-๐Ÿ”๐Ÿ—-๐Ÿ•๐Ÿ—-๐Ÿ“๐Ÿ–. Their team was professional, transparent, and required no upfront fees. They guided me through the recovery process and successfully reclaimed my funds. Iโ€™m beyond grateful for their help and would highly recommend their services to anyone facing similar challenges.
Etsy 2 star review on 21st January 2025
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Posted 1 month ago
Ripped off over ยฃ300 for table setting for the festive period. We bought one item as displayed turned up completely diffrent. Etsy kept the money closed the case clearly we was ripped off. I have raised a dispute with my bank yo have this resolved will NEVER USE THIS SITE AGAIN!
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Posted 2 months ago
Be cautious with this company and its trading platform. I was drawn in by their automated trading promises, but after months, my withdrawal requests were denied, revealing it was a scam. Thankfully, I contacted COVSECLTD \\ C0M, who helped me recover my lost funds.
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Posted 2 months ago
Would leave 0 stars if I could, recently opened a shop on etsy but the first hours of opening we where almost scammed, doesn't say much for their security for sellers or buyers. Don't go near them TERRIBLE....
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Posted 2 months ago
Etsy automatically canceled my purchases, flagged my credit card as fraud and suspended my account for no reason, they gave no explanation or reason. My only "crime" was trying to buy things. And so I began to interact with the prescripted AI "trust me bro we're totally real people" useless and awful "customer service". Their "chat with a live person" option is entirely useless as all they'll do is give you prescripted responses and "elevate you to higher help" which is just making you wait for an email to verify your information. In my case, they said they "resolved the issue" only for me to make ONE purchase and have my account suspended again...and again...and again. Over and over going through their useless and mind numbing process. They did the above to me FOUR TIMES between November 5th and November 30th. 4 suspensions, 25 automatically canceled orders, my card being flagged for fraud 3 times and 60 emails later. They PERMANENTLY suspended me and LIED claiming they "already explained"...they did not and in the 25 days worth of emails, NEVER ONCE explained a thing. They would rather ban you than help you and they're likely to LIE to you and make false reasons to flag your account for literally no reason at all.
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Posted 2 months ago
I wanted to start selling on Etsy, but it turns out, it's impossible for me to verify my identity. I live in Quebec, Canada. And do not have a drivers license. That's relevant because a drivers license is one of the ID that they accept. I also don't have a passport. I have a government issued Medicare card, it has my photo, my full legal name, signature, and expiration date. Everything Etsy said the ID needed, but they don't accept that. I have no idea why. It's seem needlessly obtuse, they have my ID, they have all this other information on me, but I guess it's not good enough for them. Signing up to a website like Etsy, even to be a seller, shouldn't be this hard. They also waited until I paid the 26$ account setup fee before telling me this. So that sucks too. It's also non refundable. Go figure.
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Posted 3 months ago
Appalling Customer Service and Unacceptable Practices The customer service on this platform is utterly non-existent. When you encounter a problem, you are completely on your own. They consistently deny any involvement in cases, refuse to respond to inquiries, and offer nothing but copy-and-paste answers that clearly indicate no one is actually reading or engaging with your concerns. Moreover, this platform permits the publication of 100% defamatory content in reviews, which is a blatant violation of their own policies, including the Anti-Discrimination Policy, guidelines on Leaving a Review, Terms of Use, Creating and Uploading Content, and the Prohibited Items Policy. They allow buyers to abuse the Purchase Protection Programme, effectively protecting individuals who engage in criminal behaviour, even when it is clear and proven that the buyer is lying. Counterfeit items are flooding the marketplace, and despite numerous reports, there appears to be no interest in removing these fraudulent listings. Scammers are multiplying their shops, misleading customers with cheap, fake products, which severely reduces the opportunities for genuine businesses to reach their target customers. The behaviour exhibited by this platform is entirely unacceptable. Their customer service is not only unhelpful but also appears uninterested in fulfilling the responsibilities for which they are compensated with your money. I strongly urge anyone considering this website to stay well away.
Etsy 1 star review on 18th October 2024
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Posted 4 months ago
It has been a super disappointing experience. Etsy Seller support is useless. If you are a seller, you will understand this. Even when talking with "people" from Etsy Support, it is like getting an answer from an IA, 90s bot, or maybe a monkey. They only send you automated and pre-setted answers. You can't solve any mid-complex issue with them, which is super sad.
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Posted 4 months ago
I was excited to place my first order. $1500 for 5 items from three vendors. All three orders were cancelled, no details as to why, no process to fix. They suggested placing the orders individually, and now my account is suspended - again no reason, no process for fixing, nothing. Worst customer service of any site I've ever used. No way to connect with a real person to resolve anything. I'm stuck emailing individual vendors asking them if they can help or if I can order outside the platform. This is a TERRIBLE site - really disappointed after everything I've heard about them.
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Posted 5 months ago
Terrible company and Customer service !They sell FAKE Gold !!! The 14 K Gold necklace with My new born Baby has turned black and rusty !!! I paid for scrap gift !!! They didn't help me with anything to return my money back !!! Avoid this company and do not trust to them !!! Very BAD Experience !!!
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Posted 5 months ago
I ordered a personalised wedding anniversary card. The order stated so but nothing was printed. In fact a blank card was sent directly to them
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Posted 5 months ago
My experience with Etsy has been nothing short of frustrating. They suspended my account without offering any reasonable explanation. The entire process felt like a waste of time, and their lack of professionalism is genuinely disappointing. I deeply regret getting involved and would caution anyone considering it to think twice before trusting them.
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Posted 6 months ago
I tried to create a shop and it was a disaster from a perspective of UX and support communication. They took money for opening a shop and then it was blocked with no reason. User experience while creating was non intuitive
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Posted 6 months ago
Etsy is just an overpriced ebay. Everthing on Etsy is twice the price. Terrible site. Hardly any hand made items. Just the usual items you would find any where else. Terrible customer service.
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Posted 6 months ago
The outrageously high fees on sold items are the reason why it is not worth selling on etsy. To this day, I have not understood what all these fees refer to. The height of rudeness is that they charge you a fee even when your shop is temporarily paused.
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Posted 6 months ago
Beware ordering from Petsramp in Poland. My purchase was ยฃ231.91. The import fees from Fedex were an additional ยฃ63! You receive the fees from Fedex once your order has been delivered so it is too late to cancel the order.
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Posted 6 months ago
Etsy is rated 2.2 based on 623 reviews