Please please listen to me, you get ZERO support, you NEVER get responses to your emails, NO answers whatsoever. If you do decide to open an etsy shop....never count on them start a website of your own then when they decide to suspend your shop all you hard work and money is not gone. Personally i thought this was the greatest thing since sliced bread, the harder i worked the more orders i got then out of nowhere i was suspended, no reason no email and it has been a entire week of emailing, calling , begging for help. Had i known what i have found out from digging on forums ect....i never would have trusted etsy and given them my money. I am not alone but i can not speak for others all i can say is stay away if this is your income