This is a company that is trying to compete with the BIG BOY on the block eBay and doing a very poor job of it. As a Buyer and Seller on Etsy, I was quick to realize that they do not have their act together. As a seller, the hits on my vintage toy items were insignificant, but they continued to charge me a monthly facility fee and there was no way to communicate with their customer service. On the buying side, I currently have a purchase that is stuck in limbo some place between Canada and my location in the U.S.A. and not only does Etsy not confirm my purchase, but makes it impossible to contact them. Etsy is a second class company and always will be. I would recommend that you take your online business to a safer more legitimate company and avoid the risks associated with Etsy. Bottom line just take a look at the rest of the reviews listed here, which solidify my points.