I had an item stolen while in transit from the UK to US. Package arrived ripped open, item gone. Tried to deal with the seller who was completely unhelpful and kept making contradictions in her emails as to who handled the package. Etsy was of no assistance, I opened a case to try and get a refund,meanwhile I had notified the Police and Fedex. Etsy closed the case on me even after receiving all the information, saying that the item had been delivered there fore they could not help me! The seller was simply atrocious and refused to refund me. I have been left with opening a case with Fedex to try and get my moneyback. This is not the first problem I have had with ETsy. My advice, STAY AWAY FROM THIS SITE! There are simply no protections for buyers. I am out of pocket for $800 and now have to try and fight to get it back. I have never had these issues with Ebay or Poshmark!