Customer service is vital to a company's survival as well as image. There is perhaps no valued and deeply cherished position than to provide quality professional customer service to the general public. The general public relies and expects any company to render a level of professional service to include reliability and craftsmanship that reflect the company. When any elements are lacking there are reservations for questions. We all know the saying "You GET WHAT YOU PAY FOR" Although, you can pay a higher pay for quality service or a merchandise but it still does not guarantee you full satisfaction. However, when there are great review ratings at five stars and no less than a four it places you in a false norm that you are receiving quality service for the buck. After all, you would never think that company's pay the BBB a yearly advertising fee and family members will give blind ratings to make the company look flawless. Yep, I totally relied on all the fairyland tales before purchasing the Wooden Marble Run for my grandson. I have received an item of such low level craftsmanship. I ordered three runners to ensure my grandson fully enjoyed a longer run. While assembling the boards I began to notice the cracks, pre drilled screw holes would not allow to tighten the hinges, and the wrong item was sent. In the webpage advertisement they show a fixed support stand. However, a stand fastened with a cheap hinge for folding was sent. So you have a company that is advertising highly with five star ratings but can not deliver. Always be aware of ANY company that has a HIGH "5" star rating and nothing else!