https://www.etsy.com/?ref=lgo I ordered decorative pillowcases. When they were not received, I contacted FED EX, where I got poor customer service, but learned the tracking number was "fake" and that they have seen this before-essentially they described this as a SCAM. The tracking number provided indicated the package was delivered, but because the tracking number is fake, there is no package. We looked high and low, but no box, and of course, there would not be one because it was a scam and the tracking number was not actual. I was unable to open a case because the seller would respond to my messages saying the package was delivered and it requires 48 hours for a seller not to respond for opening a case. Therefore, even if the seller says they aren't going to help you because they are a scammer, they have responded to your message and you cannot open a case until they are unresponsive for 48 hours. In other words, you have been scammed and you will not get help from ETSY. this will be my last ETSY transaction. User's recommendation: buy from amazon prime where you at least have recourse if a package is not delivered. Preferred solution: Full refund. Etsy Pros: Unique items on etsy. Etsy Cons: No recourse if you are scammed. Location: Lebanon, Ohio