I aw a ring I wanted to purchase, on Shark Tank, of all places. I looked on the companies web site and also found it on Etsy. For whatever reason, I decided to purchase it from Etsy. After over a month of waiting, I decided to contact the company to let them know my ring hadn't been received. I did appear as if they had just shipped it out. So, I waited and looked for it for a few weeks. Again, I got on their website to ask "where's my ring?" Their site said it was delivered Feb 28, yet it was around March 3rd I was informed it had already been delivered. So, I reached out to their customer service to let them know that "I haven't received the item I purchased". Their response was for me to contact the delivery service to find out what happened... After my response to that message, I've hoped that maybe they had a hiccup in their "Good customer service" and would themselves look into the delivery, or lack of, themselves. It's been 3 days and they haven't. Lousy customer service. Fortunately, I've paid for it with a CC and they have been good at protecting me these "low" type of businesses.