Seller unresponsive, misleading and aggressive - and Etsy 'support' is a joke! I just complained to Etsy due to a message from a seller that had been dilatory, given me false information about an item I'd ordered multiple times, and kept me waiting without knowing what was happening for months. Etsy's 'support' was a joke: a chat that was comprised of incredibly slow, formulaic responses - the human behind them obviously totally uninterested - then the chat curtailed by automation. What's more, when you try to report a shop, the only options Etsy permits you to choose, from a dropdown box, are: There's a problem with my order They're using my intellectual property without my permission They sell items that don't meet Etsy's policies But what if your complaint doesn't fall within these parameters? What if, as in this case, the seller was totally out of order and unnecessarily aggressive? The only place such a complaint can be 'dealt' with is in the automated chat with a trite: 'sorry you had that experience, your custom is of the utmost value to us...' etc, etc. I can see from other reviews here that this site is to be avoided; both sellers' responses and their wares are totally unregulated, and the body behind it - Etsy - is totally uninvested in making shopping there a decent experience. The shop in question is 'Janet Harvie', she makes miniature items. Does not know how to speak to or treat customers.