Etsy is HORRIBLE--robotic system goes round and round and provides no help other than contact seller. You cannot open a case because the robotic system says contact seller wait 48 hours--you wait that time and it says again contact seller and come back in 48 hours. Their special website does the exact same thing--can't get through to anyone about anything. DON'T BUY ON ETSY--IT'S A RIP OFF!! Lots of foreign sellers with USA based cities listed as their sites--but right after you buy you see it's actually a foreign country seller. Your money is gone. Etsy says it will help with issues--but it cannot be reached at all. Total scam. BEWARE ETSY IS AWFUL!!