I was on Etsy for at least twelve years. I rarely had a bad experience. Twice, maybe. I spent many thousands of dollars shopping the site. I found the best EVERYTHING and made great friends while purchasing a wide variety of items. Greeting cards, unique and personalized gifts, home decor, handmade leather purses, and on and on. Then I had identity theft. Not necessarily Etsy’s fault. It’s still in the early stages of investigation. I immediately began by switching phone numbers, acquiring new email addresses, changing passwords and user names, securing replacement credit cards, switching bank accounts, and on and on. Traumatic, time consuming, stressful. Do you know how many doctor’s and businesses use your phone number to identify you? I needed to change my account settings, for example, new email address, user name and/or password with Etsy without losing my history of wonderful shops. THAT was a waste of my already frayed nerves and limited time. Apparently this is not possible on the Etsy app but on some nebulous, mysterious, awkward, complicated website that was impossible to navigate. I tried for two days, between working, caring for my family, and trying to assess at the end of the day where I stood on this unimaginable mess. A car was purchased in my name. I found out when I received a collection call that I was in arrears. So I had big fish to fry and no hope of a fast, simple solution to changing info on ETSY. After my efforts were futile, I deleted my account completely. I am not motivated to open a new one. I’m exhausted and defeated. In this inflationary state of the USA with a depression around the corner and our involvement in two wars. I’m trying to hang onto my funds. ETSY has made that easy since I can’t shop there. I won’t go back unless they announce their less convoluted customer service system. Currently, it’s worthless. CAVEAT EMPTOR IGNIS FATUUS