FormedandForged is my etsy shop name. I'm a star seller. I've had some low reviews where the customers 100% lied, extorted, in attempts to get free things. I always offer return for refund for any reason as I believe in treating people compassionately. Scammers have been horrible. International scammers even worse. I always ship with insurance and tracking, and help buyers if something goes wrong. Etsy has not protected me as a seller from these scammers or the false reviews even when I show proof of lying and extortion is happening. Etsy forgets that the seller is also a customer. The policy they say they have to protect sellers they don't enforce so you cant trust them. Unfair rating system. Additional note, the key words on your paid etsy ads are always "optimizing" they call it, adding keywords to help spend your ad budget which turns out to be in not relevant keywords. For example I'm selling a necklace- they eat up my ad budget saying they are optimizing my listing by charging me for keywords ads using words like "realestate, cactus, journal" and so on. None of the keywords relate to my item even remotely. Any company doing this would be fired in the real world. I turn those keywords off, and at any time they add a bunch of other "optimized" non relevant keywords onto your product. You are never notified when they do this and your ad spend gets eaten up on totally irrelevant key words which also drops your click through rate. So you have to check several times a day. The changes you make to remove these "optimized adwords" (not optimized keywords) takes up to 48 hours to update the removal so enjoy paying for ads you don't need and wont. create a sale. You can not turn this "service' off. The spike of irrelevant words raises considerable before "quarterly earning report" goes out so they could be inflating etsy income on the backs of screwing sellers. I could go on and on but you get the idea. Thumbs down, I'm working on my exit.