Etsy blatantly allow buyer fraud where a competitor sets themselves up as a buyer then buys a digital product says its the wrong file format and immediately leaves a one star review to knock you down a peg or two. It is dirty trading and Etsy needs to stop it. They have no remedy process other than canned response a child could write and even if you refund and cancel after the review Etsy still allow a negative review to stay which is a breach of contract as the contract between you and the buyer has been voided. Sellers need to start causing Etsy serious court court compensation payouts hurt their pockets like they do to us! Make a $20 product dispute turn into $100K costs for Etsy someone at the top will soon stop this blatant disciminatory nonsense then.