I have been selling on Etsy for over 4 years. We had thousands of orders. The customers were quite happy, the score of our shop was about 4.7 out of 5 !!! All the reviews were very positive, except for a few reviews for which we delivered the wrong items or for which the transporters lost the parcel or have delayed the delivery (nobody is perfect, we as a small workshop and company, do also mistakes and we always pro-actively compensate or refund customers whenever such issue happened). In 4 years, we had 4 disputes with customers (out of thousands of orders). All those disputes were due to the transporter's fault (shipping delays). Of course some customers are not willing to understand that WE ARE NOT working for the transporter, and that this situation annoys us as much as them... Regardless, Etsy BANNED US from selling on their store, despite us having a very good rating with our customers, and always trying to find solutions to please them. Etsy did not allow us to make any appeal or whatsoever. I woke up a morning reading an email saying that our store was banned, that I will never be able to open a store anymore on Etsy, and that they would not reply any of my emails after that. I find this treatment really not fair, respectful nor professional for a company listed on the NYSE ! After discussing with few other Etsy sellers, I realized that I was not the same in this case, and that Etsy's treatment to its sellers was quite unfair as MANY complained about similar issues, and about the fact to not be protected by Etsy. Some of the sellers on Etsy have been scammed by Etsy customers (received the product but also got their money back for invalid reasons), and Etsy did nothing about it. This is a shame for such company, and that clearly show how those big corporation really treat people. Etsy pretend to help small artisans and artists to develop their business, while the only thing they care about is their own profit and stock prices. Shame on Etsy, I will never sell nor buy anything from them again.