I was contacted by Etsy saying I would receive my portrait by March 30, 2020. They gave me a tracking number missing 2 digits. I kept driving to my PO box. Usps didn't recognize the tracking. Then I got an email from Betsy saying it had been delivered by Fed Ex to my door! Well, that was impossible because I didn't give my physical address! I couldn't get through to customer service of fed ex to a live person. So I had to go to an office! The employee wanted to blow me off like usps and Betsy and gave me the run around. Finally a fed ex manager John in Arvada, Co took the time to stay on the phone. Come to find out Etsy uses a reseller to deliver. It's April 1, 2020 and I still haven't gotten my package promised by March 1! Betsy SUCKS! THEY DONT STAND BEHIND THEIR SERVICE AND FLAT OUT LIED THAT IT HAD BEEN DELIVERED TO MY DOOR! I will never never never use Esty again!