Know this before you purchase anything on Etsy. Etsy looks out for their vendors more than the customers who purchase items on Etsy. Why? Because if Etsy holds vendors responsible, then Etsy loses money. What do I mean by this? Case and point. I placed an order on April 4th. Days went by, vendor would not respond to my emails on when the item would ship. I even told them to cancel the order and refund me. No answer. I filed grievance with Etsy. Heard nothing from Etsy and when I tried to go back in to complain again and contact Etsy again, their automated response is, "It appears you've reported this order for review through your bank or credit card company. We'll work with them directly to resolve this matter, and be in touch via email in the event we need more information from you. This order is no longer eligible for a case." So, there you have it. You can not speak with Etsy again and you don't hear from them. Etsy washes their hands from customers complaints and holds scammer vendors on a pedestal because that brings in revenue. I still have not received my order and tomorrow is May 1st. Etsy, CEO Josh Silverman, you don't know how to run a company. Its run a muck!
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