I purchased mugs from a seller that says he's located in the US. When the mugs didn't arrive on time, I spoke to the seller and I found out they are based in China. After insisting on cancelling the order, finally the seller agreed. Etsy refused to process the refund back to my PayPal account, claiming that my account is closed or that they received an error message. PayPal told me that no refund was attempted from Etsy and it couldn't be that difficult to reverse a charge if they wanted to. I would never buy anything thru Etsy again.
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