People might not aware that purchasing goods from scammer is to support bad business therefore can bring bad luck to home. Here is how we suffered from an Etsy cheating scammer MaljiArts: (1) In early August, the Etsy seller MaljiArts took our order of a customized carving of sandalwood item for US$900 that shipping in 25 days, with US$500 deposit and balance of US$400 payable before shipping the item. But MaljiArts never worked on this order seriously; (2) MaljiArts made us work very hard for two months to teach him how to correct all his negligent mistakes by describing the meanings of our design. Until On 30th September, MaljiArts suddenly stopped replying to our messages. (3) We reported this problem to Etsy Chat staff because we could not reach MaljiArts. Thereafter, an Etsy support staff informed us that he has contacted MaljiArts and MaljiArts suddenly messaged us to ask a question of the item's design detail. (4) The Etsy support staff also advise us to "keeping a strong line of communication with the seller in regards to this order" after reading our message conversations with MaljiArts during the two months of teaching the seller. Therefore, we asked MaljiArts to set up a proper selling listing (Etsy staff told us that MaljiArts did not do so when requested the US$500 deposit) for us to pay the balance of US$400 and to ship the item after one week. In fact, the entire carving of the item should have been completed in about a week). (5) On October 7th, 2020, MaljiArts suddenly "closed" our order and told us and the Etsy support staff, that they won't sell the item and would "refund" us our US$500 deposit the same day (. (6) We have to follow MaljiArts' instruction to request the US$500 refund via PayPal, but MaljiArts canceled our request by giving us a different PayPal email account. We immediately used the new PayPal account that given by MaljiArts to send the refund request again, MaljiArts still playing trick with PayPal but do not pay the money (today is October 15th). Furthermore, (7) In the meantime, MaljiArts made a listing to sell the near completed order of our design. We only realised at this point in time that MaljiArts is not only a scammer but also a thief, they stole our design and even used our explanation as their Etsy listing description.(8) Since we continually reported to the Etsy that MaljiArts still don't pay their initiated "refund" of the US$500, MaljiArts sent us and the Etsy support staff, their chat screenshot with PayPal, to tell us that Maljiarts DO NOT have money in their PayPal account to pay their US$500 refund to us. Therefore, the refund is not paid because MaljiArts asked PayPal to use PayPal's money to pay the US$500 refund and book it as a "negative amount" to MaljiArts' PayPal account. MaljiArts have said to everyone that: now it is PayPal's responsibility to pay the US$500 to us, that it has nothing to do with MaljiArts' anymore. What a completely professional scam! It is far beyond our imagination that this can happen on Etsy's selling platform with Etsy's support. We are telling this horrible experience in this review and other review platform regarding Etsy. Now, we paid this Etsy seller MaljiArts US$500 and worked extremely hard for two months to teach MalljiArts for them to steal our original design work. Etsy wanted to use $50 gift card as the solution for this problem, and PayPal informed us that: "M AND R HANDICRAFTS (MaljiArts' PayPal account) has made a partial refund offer for $50.00 USD. We encourage you to respond to M AND R HANDICRAFTS as soon as possible to resolve your issue.....If you're unable to resolve this issue with the seller, you or the seller can escalate it to a PayPal claim before 27 October 2020. Otherwise, this case will be automatically closed on 27 October 2020. Once a case has been closed, it can't be reopened or escalated to a PayPal claim". We informed Etsy that we do not take Etsy's $50 gift card and refused MaljiArts' partial $50 refund offer. Therefore our refund request is still handling by PayPal.