NEVER AGAIN. (order no. SBKYSG) I placed an order on 28.12.2020 with 2 pair of shoes. Until today 10 days are passed... - The order has not shipped. - I have no idea if and when the order will ship. - I made at least 10 messages with no reply. (one reply saying we will get back to you and refunding the shipping cost) - I called 3 times their helpline in NY and waited each time 30 min with the music with nobody picking up spending a considerable amount of money on international call. - I cannot cancel the order because the order is supposedly under preparation and their policy is not to cancel once the order is under preparation. So basically, I was ripped of EUR 1.300,- (I am saying ripped now because after 10 days they should have shipped, give me an explanation or refunded the amount of the order: none of the these happened) I do not know what else to do. It is a lesson for me to not trust the internet companies...