Farfetch Reviews

Name: Farfetch
Rating: 1.53

1.5 Rating 278 Reviews

13 %

of reviewers recommend Farfetch

Company Reviews

Questions

Metrics

1.5

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Farfetch 1 star review on 11th September 2024

STEF

Farfetch 1 star review on 4th September 2024

Katie

Farfetch 1 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

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“Very unhappy with Farfetch Farfetch is a really terrible site for online shopping. I had a dreadful experience with them. I bought a really expensive shirt which was way too big for me. I tried to exchange it for a smaller size but they said they were unable to do that. That I had to return the shirt and get a refund then reorder the shirt. When I tried to return the shirt using their return guidelines I was unsuccessful. I tried on two separate occasions . I registered a return with them, I received the return labels which I attached to my return package. They ordered the courier to pick up the return which they gave me a collection date for. I stayed at home all day waiting for the courier which never arrived on either occasion. Nor did the courier contact me with any explanation. I asked Farfetch for an address that I could post (at my own expense) the shirt back to and they refused to give me an address. I found one on line and posted it back to Farfetch only to have the parcel returned to me. I communicated regularly with Farfetch about the problems i was having and they simply responded that it was most unfortunate. I have had to now incur the expense of having a dressmaker try to alter the shirt so that I can at least get some wear out of it. The alterations have completely ruined the shirt. Be warned do not shop with Farfetch you will only end up out of pocket and very disappointed. Their returns policy is a complete farce”

Helpful Report

Posted 1 week ago

“They lost my shoes and when I contacted them I was told that they were delivered. They sent me the delivery proof and it was signed by someone else and the name given was not mine. After the investigation they denied the reimbursement saying no matter who got the package, it’s not their responsibility. I’m going to report it to the police.”

Helpful Report

Posted 3 weeks ago

“Everything went wrong. Too much to mention. Short version; I returned an expencive bag that was faulty. Almost 3 months ago. No refund. Only nonsense answers and generic reply to my begging for my own money!. Do not buy from them ! Do it at your own risk. After the new owners, its like a criminal syndicat. Stay faaar away.”

Helpful Report

Posted 1 month ago

“Am comandat o pereche de pantofi pe care i-am returnat în aceeași zi, pe motiv că mărimea era nepotrivită. Returul a fost acceptat și am primit confirmarea că în 14 zile mi se vor restitui banii. După 14 zile în care nu am primit nici banii și nici un răspuns din partea site-ului am trimis mail și am întrebat ce se întâmplă. Mi s-a răspuns că cumpărătorul de fapt nu vrea să accepte produsul pentru că este purtat, deși, precizez eu l-am trimis în aceeași zi. După lungi insistente și după aproximativ o lună jumate s-au gândit să-mi restituie produsul achiziționat pe motiv că cumpărătorul nu poate să accepte produsul. Nu recomand nici o achiziție prin intermediul acestui site. Este cea mai proastă experiență pe care am avut-o cu un site care se pretează a vinde produse de lux… niște mizerii ordinare și niște escroci.”

Helpful Report

Posted 1 month ago

“I ordered from Farfetch a pair of sunglasses, received and empty box, the box was tampered and re-taped. Complaint to Farfeth and Fedex at the same time because they dealt with delivery. Farfectch is telling me they checked with the courier and they have confirmation that the box was not tampered and they cannot issue refund and Fedex is telling me the driver has not been back at work since ( its been a month) i have multiple emails from them. How come Farfetch concluded investigation and the courier that dealt with delivery cannot conclude because driver is missing? Thats not normal... stealing my item , i am giving you proof with the box tampered... where is the proof that you are telling me the box was not tampered????? FEDEX IS TELLING ME YOU SHOULD REFUND ME AND YOU ARE TELLING YOU CONCLUDED INVESTIGATION... BASED ON WHAT”

Helpful Report

Posted 1 month ago

“This company is horrible! They are not responsible and you have no one to deal with! I bought two dresses from them, one dress actually, in two sizes. When the dresses arrived they looked cheaply made so I packed them right away and returned them the next day only to receive both dresses back two weeks later saying they were damaged! Same dress! Farfetch says it’s not their problem since they are only the connectors to the boutiques. I lost $1000 on two ugly cheap dresses and no one to talk to right now! Never again will I buy from this garbage site! They do not say final sale but know that whatever you order they will find a reason to make it FINAL!”

Helpful Report

Posted 1 month ago

“This has been the worst customer service experience I’ve ever had. I purchased a pair of glasses and had expensive lenses (worth €500) fitted. Shortly after, the arm of the glasses broke due to a manufacturing defect. Despite admitting the defect, Farfetch refused to reimburse me. They demanded that I return the glasses, even though I explained that I had spent €500 on custom lenses. The representative told me I wouldn’t get a refund unless I returned the glasses and that my issue didn’t matter because it was 'against their policy.' I am now facing a €900 loss (€500 for the lenses + €400 for the glasses). Their service is absolutely unacceptable.”

Helpful Report

Posted 2 months ago

“I ordered an item that costs 1400 HKD, and today it suddenly canceled my order and never re funded me. I got scammed, plus I am a student buying a gift for my mom. Thanks a lot Farfecth! I want my money back!”

Helpful Report

Posted 2 months ago

“Their customer service is so hard to reach. I just want to return some items I bought but it's taking them so long to respond to my query. They don't even have live chat with their customer service, the only way to contact them is by email or by phone. When they respond, it's not even that helpful at all.”

Helpful Report

Posted 2 months ago

Helpful Report

Posted 2 months ago

“ZERO. They are scammers. Extremely unprofessional, they are changing prices after purchase, when shoping on sales, thy cancel your order when realise that was too cheap and say the item is out of stock, when there is on stock but they don't want to give you on cheaper price. The customer service is useless, they copy and paste, unable resolve any problem. Bunch of scammers and most prices are unrealistic.”

Helpful Report

Posted 2 months ago

“I mam very upset. Farfetch will not honor my return within the stated return policy. They are claiming my purchase was a "final sale", when it was only a discounted priced item. Nowhere in the customer experience did it state I could not return the item. Actually my email receipt shows I can return it. Hoping they do the right thing...or I will have to take further action.”

Helpful Report

Posted 2 months ago

“Received only 1 of the 4 items I ordered what I didn't receive was worth $377.00, contacted customer service and they said they have proof of delivery with my name misspelled. I was in the apartment the whole day and the package did not arrive on the day they claim it was delivered. Took over a month to review the case only to say that they concluded the investigation and the packages were indeed delivered. I would never purchase from them again.”

Helpful Report

Posted 2 months ago

“5star good”

Helpful Report

Posted 3 months ago

“I received an empty package and when discussing the matter with the customer service, they told me that the package was delivered properly and they didn't do anything wrong so they wouldn't refund me or give me the product or at least a voucher or smth. Nothing. Terrible customer service. Not gonna order again.”

Helpful Report

Posted 3 months ago

“Ordered a bunch of stuff from them. Returned 1 pair of boots out of 3 I ordered. They sent a pic of the sole of the shoes I ordered aand said I used them. I DID NOT. When I asked them to send me a photo of the entire sole and send a picture of both shoes they told me I cannot contest it. They sent them back to me. Saying they cannot accept my return.”

Helpful Report

Posted 3 months ago

“I ordered an item from Farfetch that arrived damaged. I sent it back to them and they have been harassing me since and are now saying I caused damage to the item so they’re now sending it back to me “and making me pay for it”. I told them I don’t want their damaged item and I certainly don’t want to pay for it and they told me the boutique can do what they want and they cannot help me. DO NOT ORDER FROM FARFETCH. It’s the biggest scam I’ve ever seen.”

Helpful Report

Posted 3 months ago

“Dont get my stuff and the Customer Service nearly ignores it.”

Helpful Report

Posted 3 months ago

“If I could give 0 stars, I would. Paid for a "luxury quality authentic item" (Nike Airs). Received poor quality, cheap plastic shoes with abdominal stitching, soles not even glued on straight, discoloured yellow, and whoever made these have had difficulty "colouring within the lines". Nowhere on the tags is there any mention of the company. These came from somewhere called "StadiumGoods outlet". Box also damaged. The order process was easy and delivery quick. Customer service was also quick, including to decide there is nothing wrong with these shoes. If you want to pay hundreds for a product that you could get from Temu, Shein, Wish etc. then this is the shop for you. I would also like to add as a side note that producing and distributing fake brand items is a criminal act and anyone receiving this companies fake plastic items can contact their local ombudsman to file a formal complaint. Nike also receives and investigates fake items if you send them in. The company is liable to return your money, and can be prosecuted upon receiving your report from Nike as to the authenticity of the item. Highly recommend doing so, so that these rip-off companies get put out of business.”