Farfetch lost my parcel with shoes and now they trying to put all the responsibility on me. They are not going to refund my money or look for the parcel. Customer service manager referred to the section 8 from the terms and conditions: The estimated delivery date of the products will be stated in your order confirmation email. If you do not receive an estimated delivery date from us, we will deliver the order within 30 days after the date of dispatch. We (and not the Partners) supply delivery services to you and we will try to ensure that your order is delivered by the estimated delivery date if given,) but there may be circumstances where delivery is delayed because of events beyond our reasonable control (please see section 15 below for further information). If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay. Basically they are not responsible for the delivery or what they are delivering. If you planning to order from this shop think twice. This may gonna happen to you as well.