I recently ordered a handbag as a gift on Farfetch's website and they clearly charge us more than other websites as they claim that it includes custom duty charges, which was acceptable for me. they even claimed that they can deliver within 1 weeks time. Trusting them I had ordered from Farfetch thinking that the gift would arrive on time. Well it did arrive in destination on time, however it is stuck in the customs. Reason being, they shipped the goods with an invoice which doesnt correspond to what I actually paid. I have been contacting their customer support, who seem helpful but I have no news and nothing at all from them. they claim that they will contact DHL and solve the issue and as of now no news yet.