Very bad customer service!!! I’ve ordered 1200$ pair of boots, and after 10 days they haven’t shipped them from Khaite US. I wrote an e Mail and asked what’s going on with my order because if I try to track my parcel it says label has been generated but it hasn’t been shipped yet, waiting for courier ...so a lady from Farefetch said no worries your parcel is on your way , it hasn’t been updated yet bla bla ...it’s in transit and ect ...So I call DHL straight away and after investigating they confirmed that courier hasn’t even been there yet , so parcel isn’t shipped ... literally farefetch customer service representatives just trying to lie to you to win some time and in reality they have no idea what’s going on with your parcel. They are very good at taking money though. Disappointing...I hope they finally will resolve my problem or at least give me my money back ...