Ordered a YSL card wallet as a gift. 2 days of use and the YSL logo has completely worn off. Returned the item ( 5 days from when it was delivered) and was told that they had received other complaints about this item being faulty and to expect a full refund. Refund was issued however minus the shipping fees. I contacted customer service to ask them why I should cover the shipping fees of a faulty item. Not only did I have to go to the hassle of returning the gift but also I have to pay for it? The reply I received back was that as it had been used they had already made an exception to accept the return and therefore they cannot make another and refund the shipping. We found out the product was faulty because we had to use it and had it not been faulty we had no intention of returning it. 2 days of normal use for a designer product the label should not come off. It was returned 5 days from delivery and as stated from a customer support agent they were aware from other customers of this faulty issue. It’s unacceptable that the customer should have to cover the shipping costs for a faulty product. So now I’m left with no gift, hassle of returning the item but also have to pay the shipping costs 👌🏼👌🏼