If I could give them a zero, I would. Terrible customer service. Terrible handling of order in general. I have been wanting these boots for over a month and they are sold out in my size everywhere. I was so excited when I found them on Farfetch not only in my size but also on a 20% off sale. I ordered them through Apple Pay which is connected to my debit card. A few days later, they sent an email saying my payment method could not be verified and the order was cancelled. By the time I called, the item was already purchased by someone else. I got a notification the other day that it was again available in my size. I purchased it again, this time for 200 dollars more. This time, to be safe, I used my regular credit card instead. Again, the order was cancelled. I called and was very unhappy. The first agent either hung up on me or we got disconnected. The second agent tried to help me but the boots now added up to another 100 dollars more and he told me he could not even throw in free shipping for all my troubles. Do not buy from this retailer. It’s a complete disgrace to treat customers like this. I sadly still don’t have my boots:(