I was a loyal Farfetch customer but not anymore. Just one transaction destroyed my trust on them. I ordered a Moreau Tomme tote bag worth £665. They delivered a wrong item. I ordered again to correct the 1st order. My second order came, it’s still a wrong item. Both orders they delivered Saint Tropez tote bag! I returned the second order the following day as I need to use a tote bag for my holiday. 10 days after they received my return, I still did not receive any confirmation for my refund. I contacted the Customer service via email and we exchanged emails for a week and nothing happened! On my 8th message, I rant at them. After my email, I received that refund has been processed. They waited for the customer’s rage before they will give your refund! They don’t even offer any compensation for the inconvenience! My email message below: Hi, This is now getting ridiculous! What makes it so complicated to refund me when I returned the item untouched? Here is the timeline of my 2 orders to make your “concerned department” understand it easier: 01 March- Ordered Order # VHN5G2 Tomm tote bag £665 image0.jpeg 06 March- Order # VHN5G2 arrived but wrong item received (Saint Tropez tote bag) image1.jpeg - Ordered same item to correct the first order Order # XT9Z9C Tomm tote bag £654 09 March- Order # XT9Z9C arrived but still wrong item received (Saint Tropez tote bag) image2.jpeg - Packed the second order for return (I chose to return the cheaper price although the item received is the same for goodwill!) image3.png 10 March- Order # XT9Z9C picked up by DHL 15 March - Order # XT9Z9C received by the shop I have a picture of the first order but not the second order which has been returned to you to prove that you’ve sent the wrong items twice! If your concern department is logical, it is easy for them to understand this. I’ve returned the item in perfect condition, hence you have to give my money back! You cannot have both! That is called STEALING FROM CUSTOMER! THIS CASE NEEDS TO BE ESCALATED AS THIS IS NOW SO FRUSTRATING AND UPSETTING. I lost all my trust in Farfetch!