Joke of a company. Ordered 2 pairs of pants (in 2 sizes) that I need for an upcoming event. Package was delivered and only had 1 pair inside. I called customer service and was told they'd need to reach out to the partner and investigate, which could take up to 15 days. I told them the pants were needed ASAP for an event and I could not wait that long, and asked that they ship me a new pair. I was told they would not be able to do that and could not do anything until they heard back from the partner who shipped them. If you order something from Farfetch, it is Farfetch's responsibility to make it right - but they don't treat it that way. Do not order from this website, it is a full scam and I will likely have to call my credit card company to get my money back.