I absolutely do not recommend shopping at Farfetch. I ordered a Gemy Maalouf dress for 2,022.00 Euro. I put it on once, but it didn't fit me. I put it back in the box and returned it. The dress was sent back to me, without much prior notification because according to them the dress was 'dirty in the lower back area and has pulled threads in the chest area.' I knew that couldn't have been me as I have only tried it once, so I complained. The Customer service team either ignored my arguments or dismissed me with 'We're sorry, we can't offer you a solution this time.' I have asked the Customer service for their manager's contact, but have been ignored each time. I simply wanted to have a discussion about the situation and their complete lack of professionality, but their dismissal and ignoration of the entire thing just proves me right again. I suspect the dress has already been sent to me faulty. I hadn't checked the dress when it arrived as they pride themselves to be a luxury brand seller and now I regret it. I will never buy anything from them ever again and I recommend you don't either. Horrific, unprofessional and careless behaviour from Farfetch to their shoppers. Zero respect to their customers.