I ordered a pair of shoes from Farefrtch (Toteme). They came without protection on the sole. I tried on the left shoe in the bedroom (we have wooden floor, i walked maybe 8 meters with it on my foot) but it was too tight. I sent it back. The refund has been refused based on the fact that the sole had some scratches on it. I find it absurd because i tried one of the shoes once for 1 minute in the bedroom and the next day after delivery I have returned them. This will be my last purchase from Farefetch. They do not protect their shoes sole correctly when delivering them and then the client gets in these absurd situations.