Scam site! I urge you not to purchase from this site. Just spent 90 minutes on the phone with customer service to report that my supposedly new Givenchy bag arrived without its original packaging, tags, box, protection labels nor any guarantee of authenticity. Upon complaint the only thing they could do is to provide a full refund. They told me they are not able to guarantee the original packaging on any of their bags. Even though this is not mentioned in their T&C’s. The customer service rep. said it is stated in the FAQs and for them this is good enough. @givenchyofficial is therefore also not able to guarantee authenticity of this bag, they could only advice me to return the goods and told me I should be weary. Conclusion: Please do not pay full price on a possibly counterfeit bag! Just take the effort and purchase it in store! @farfetch is not willing to do anything about it or take responsibility. They only care about false advertising and money scams. ▶️ I have no warranty of even getting a refund on my money as the T&Cs for returning goods state that the bag should be delivered in its original packaging. Which I ironically don’t have 🤣