I am extremely disappointed with Farfetch. It was my first time ordering with them, thinking it will be an easy and successful procedure, as I’ve seen many people order and read good reviews. However, it turned out to be such a disappointment!! Firstly, I ordered an item with Farfetch. The money clearly went from my bank account. However, I received an email from Farfetch stating that my order has been cancelled as they didn’t receive the money?! So, I rang my bank (as you would normally do) and they have informed me that the money has been taken from my account by Farfetch?! As you can tell, I was very frustrated by this! Secondly, I was contacted by Farfetch articulating that there was an error in the system and I should order again. So I did (bare in mind I still haven’t received my refund for the first order) Finally, I ordered for the second time and they stated that there was a problem with the payment - and to send a picture of my personal ID and my bank card?!!! I’m sorry, but this is the customers confidential data which is personally kept ONLY to the CARD HOLDER without anyone’s permission. By Law, under The Data Protection Act. My money has gone from my account twice. I am finding it hard to understand, as to why this has become a huge situation?! I await for my TWO refunds for BOTH my orders!! I am definitely NOT a happy customer and will NOT be purchasing anything in the future!!