I want to warn every potential buyers that you are taking up a big risk of paying for a good you never receive when buying with Farfetch About a month ago, I received an empty box without the good in it. When I received the box it had the DHL label "Repack" around the box. DHL said they put tape around the box because it was in bad condition. All details including pictures of the box have been fully given to Farfetch support team. I had been buying from Farfetch since 2017 and never had a problem before. In fact, I do a lot of online purchases (from Amazon, Net a Porter, Forward, MyTheresa to name a few) and never ever encountered a delivery problem or filed any complaints. This is my first time writing a review. Farfetch came back 3 weeks later and said there is nothing they can do about the empty box and would offer no refund or any course of actions. They didn't provide any explanation or address the possibility that due to poor packing the good (which is a pair of pant) could have fell off the box or someone took the good out from the box before delivery (and hence the box has the "DHL repack label" around it). No details have been provided to show what data they have analyzed and why they think so confidently nothing could have gone wrong in the process, resulting in me receiving an empty box but still have to pay for it. What's worst is that there is no assurance how this can be prevented in the future. How can I continue to purchase from Farfetch? It requires trust to purchase online and I thought buying from big company like Farfetch is safe. I never would have thought Farfetch will do nothing when there is a delivery problem. This now leaves me with a moral obligation to report the problem to local consumer council and warn others on social media platform.