Absolutely awful customer service. I arranged a return via Farfetch, in line with their terms and conditions, through DHL. DHL collected my parcel on the 27th July. As there was no update on the website I contacted customer service to request an update on my refund. It took to the 20th August to get a response to be told that the retailer hadn't received the return. They have refused to contact DHL to chase this matter up, even though it is their chosen and appointed courier service for returns. They have refused to register my complaint. They have refused to provide me with any more information. They have refused to help me in anyway or provide a refund.