Login
Start Free Trial Are you a business?? Click Here
Anonymous
HORRIBLE EXPERIENCE WITH FARFETCH. Purchased a $700 pair of Golden Goose shoes - the GGDB branding came off after just 2 wears. Contacted Customer Service – no response for over a month. Then - after several follow-ups – they finally offered to arrange a return back to the boutique (in Italy) for a “brand assessment” which could take up to 3 months, without any guarantees - apparently they could still deem it ‘wear and tear’ and send me back the faulty shoes. Apparently, it’s totally acceptable for a pair of $700 designer shoes to become faulty after 2 wears with the Seller assuming no responsibility or warranty whatsoever! Bought the shoes in June, it’s now September and I still don’t have a resolution, nor a pair of shoes I can wear. Just a disgrace that Farfetch acts this way. To all you online shoppers – DON’T buy from them. Go elsewhere. And if you’re buying online, check the returns policy as you may find yourself at a loss if anything goes wrong.
4 years ago
Farfetch has a 1.5 average rating from 289 reviews
Related Photos & Videos

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial