Shipping and customer service are terrible. I had 4 packages mis-delivered by the company that they use, Laser Ship. My complex uses package lockers and the delivery person entered the incorrect apartment number for my deliveries. I was able to intercept the first 3 packages that were delivered to the wrong address, and I retrieved my packages. I wasn't able to intercept the 4th package, and the people in the apartment that they delivered to incorrectly retrieved my package before I could get to it. So when I filed a claim, Fashion Nova denied my claim. I will NEVER buy anything from this company again.