True, they have stylish clothing, the quality is okay and so are the prices. But..the customer service is horrible!! There is no live person to speak with. It will give you multiple choice problems to choose from, forcing you to fill out a form that might not even have the reason you need on it. Then, the live chat box that is offered is robotic, if you get a live person, consider yourself lucky. My package was delivered to the wrong address, it was confirmed to me by the shipping carrier, I notified FN & was told that they would have to submit a claim to see what happened, to allow 7-10 business days for this to happen. Well, its been almost 20 business days, I have yet to hear from anyone! There are no phone# that customers can call to get an update on the process, only the same BS that you have to go thru originally. Also, if you send something back, instead of them crediting your account the full price of what you paid, if any discounts were given perhaps 50% off, they will deduct that from the one item that you send back, causing it to be pointless to send back! If the total order of 5 items were $100.00, & you send back one item that would have been $20.00 normally, instead you would only be credited $10.00, because they will take off the complete discount from any item returned. I hate to send anything back. but the size chart is not accurate at all...some items are true to size and follows the size chart, while some items do not. I used to love FN, but now I have decided not to do any more business with them, because it does not value its customers once they have made your hard earned money!