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Jess
I am completed disgusted with the processing of 3 of my orders missing And over 10 calls 8 emails and being sent to over seas reps with no updates. I am appalled that my money has been taken 3times yet not one person who represents this brand can contact me to resolve these issues. All overseas reps read off a promoter and have the same information thst I can find my self. The carrier for UDS is also upset and wants to repost Fashion Nova for having all your customers callin them on packages which they do not deliver outside of their state. This is insane if there is no one in the US to Recify issues with long time loyal customers. 25% off does not justify the chaos I have endured! Additionally I was informed by one rep call one of the California retails. She was rude at Montebello saying they are advised not to help online customers when I’m sure online sales are their bread and butter. YOUR BRAND YOUR RESPONSIBILITY NOT THE COURIER. If you can’t have a person or team responsible for the US complaints and sales then Fashionnova should be boycott. I rep them on IG with a large following and will start a #FashionNovagottago hash if my stuff is not resolved. 3 orders since Nov 4 with zero communication!!!
3 years ago
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Fashionnova has a 2.0 average rating from 2,834 reviews

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