On 11/26/20 a $171.61 order was placed on the Fashion Nova website with my debit card. I received tracking information stating that the package would be received on 12/8/20. As of today, 12/14/20, I have still not received my items that were purchased on 11/26/20, over two weeks ago. According to the Federal Trade Commission, Fashion Nova recently lost a legal battle in which the judge ordered the company the following: "The settlement prohibits Fashion Nova from any further violations of the Mail Order Rule, and requires the company to ship ordered merchandise within one day of receipt of an order when the company doesn't specify a shipping date." Based on the preceding information, Fashion Nova is again in violation of the judge ordered settlement. I have not been contacted regarding my "missing"/"lost" packages, I have not been refunded, and I have not been assisted in any way regarding the $171.61 order that was placed, paid for, and never received. The automated responses always given in lieu of actual customer service on Fashion Nova directed me to contact the shipping company, Lasership. I contacted Lasership on two separate occasions a week apart, they claim to have never received the package. The fact that I am chasing down my package and playing detective but receiving no support or consideration from Fashion Nova customer service is outrageous. At this point, I'd like an apology and the replacement of my purchases. I shop with this company every month, its a shame that they'd treat a long-term, loyal customer this way. I will not simply walk away and let $171.61 of my hard-earned money be stolen from me simply because Fashion Nova doesn't care about its customers. Another note from the judgment made against Fashion Nova was as follows: "First, the company made clear promises to consumers for years that they offer fast shipping of their products. This includes using phrases like "Fast Shipping," "2-Day Shipping," and "Expect Your Items Quick!" In fact, the company regularly failed to meet its shipping promises to consumers, and failed to meet the Mail Order Rule's requirement that consumers be notified of shipping delays and given the chance to cancel orders and receive prompt refunds." The complaint also alleges that Fashion Nova at times failed to refund consumers for the items that it did not ship. Instead, it was the company's policy to issue gift cards, which are not considered refunds under the Mail Order Rule. The company also failed to cancel orders and provide refunds when it did not offer consumers delay option notices." To read the entire article regarding the lawsuit, follow this link or copy/paste it into your browser bar, they may already owe you a refund!: https://www.ftc.gov/news-events/press-releases/2020/04/fashion-nova-will-pay-93-million-consumer-refunds-settle-ftc