I placed an order today. They are having the BOGO sale. I applied the code bogo gift it showed my order at about $237(basically half off) but when my order processed it showed a payment of $461) . I reach out to customer service to let them know what happened thinking they would be understanding and correct the issue. I was surprised to find they did not care at all and would not even cancel my order so I could repurchase my items and they refused stating they do not have that option to cancel. They told me my only option is to return my items for store credit only which defeats the purpose of the discount. I do not want a store credit especially when the error was the website. I will never make another purchase from Fashion Nova and will never refer another one of my friends. So many of my friends have purchased from them and will no longer. They have the worse customer service and should not even have a customer service line because there it is not a service to the customer at all.