If there was the option to give no stars I would! Fashion Nova is the worst online store that I have ever come across. I have ordered from them twice. My first order went smoothly but my second order was a complete and utter nightmare. I placed an order on the 21st of September 2020 for the amount of $178.85. The first time I placed an order I noticed that it took a while to receive my items, so this time I waited patiently. I received a letter in the post a few weeks after saying I owe custom charges, I would need to pay £70 to collect my items. I sent an email to Fashion Nova; they took several weeks to respond. I was told that my package had been cleared of custom charges and I should receive my items in a couple of days. I waited patiently again, only to realise that my items had still not come. I sent countless emails and nobody responded adequately. This was in the space of 4 months of lack of communication, nonchalance and having to explain my situation over and over again. I expressed my frustrations in the emails I sent but nobody seemed to care. 26/12/20 I received an email saying my item was undelivered and my items were being returned to the warehouse, absolutely ridiculous!! I sent another email and someone called Olivia got back to me asking me to explain my situation in thorough detail which I did. No response. I sent another email. No response. I sent another email; someone got back to me and told me that once they had received the items in their warehouse they would issue me a store gift card. I was not happy with this as I had made up my mind that I would never order from them again, all I wanted was a refund. This was not an option, which is completely unfair! I sent another email expressing this but I had no response. I checked the status of the undelivered items and it stated they had received the items on November 16th which means they should have issued me the gift card in November. I was at home, they did not attempt to deliver my items. I sent them another email stating this but I did not get a response. I decided to take this issue to PayPal, which I should have done in the first place. I provided all evidence of communication and the amount I paid. I won the case. I received a full refund. I will NEVER order from Fashion Nova again. Fashion Nova does not care about their customers unless they have a following on Instagram. Their customer service is absolutely poor and atrocious commutation. They do not have a customer service line that you can call, what sort of company is that? Customers should be entitled to a refund if they are not happy, Fashion Nova does not offer that. Fashion nova is A FRAUDULENT COMPANY! If it was not for PayPal I would have been left with nothing. DO NOT ORDER FROM FASHION NOVA, save your money for a better online store that would deliver your items and treat you with respect!!