This company has been terrible to work with! First, on 12/6 I ordered a gift card as requested by a granddaughter for Christmas. When the card did not arrive, I visited the site to discover it is clothing being marketed to street walkers.(Grandma, pay attention!) So, after 5 emails (this was when they had phone service but no one answered) in the first week of February I received the gift card. I found sweat pants and top, and had them sent to me. I received a confirmation email and tracking number. Two weeks later I checked the number to see they were in Scottsdale, AZ (I'm in Washington) on hold per customer and had been tracked to at least four different stops. And that is where they sat. The only response I got is that it's not FashionNova problem now. I had to contact the carrier, DHL. Gee, I can't reach them. Here it is mid May and now, when I check the tracking it says "ordered" and not anything else.