Where do I begin? I recently purchased some items but end up returning the items which I paid out of pocket. I chose to pay it myself so I can use a courier that was accessible to me. But when they issued me an online store credit, they shorted me by $10.00. I reached out but live customer support aren't available due to Covid (at least, this is the bot message I get whenever I call their customer service number). All correspondence with this merchant are through emails which are bot emails as well due to their responses being way too off. Fast forward a bit, I used the refund to purchased different items and I even paid extra for the shipping. Oh my! My string of horrible experience just continues, not only that the ETA was delayed but I did not even receive the items! Again, I reached out to this merchant to inform them that about my lost package. This time they were very prompt to response to my email with a refusal to issue a refund because according to their courier service that it was delivered. I reached out to OnTrac, they also can't issue me a refund either and to add to this misery, I was advised to file A POLICE REPORT for A MISSING PACKAGE ... A MISSING PACKAGE?! Anyways, to those who read this review, spend your money elsewhere because Fashion Nova certainly does not practice ethical business at all nor their courier service that they use. Such a shame for a small amount of profit that they are willing to take away from their customers than doing the right thing. I will definitely spread the good news of how bad your customer service is, your unethical business practice and does not practice any first time resolution with clients.