I ordered 2 bathing suits and a cover up for a trip I was going on. I needed the items as soon as possible so I paid to expedite the shipping. Come to find out the order says it delivered but it never arrived. So, I contact fashion nova and fedex as I order it for a second time. I also expedited the shipping again so I could get it in time for my trip. I get the second order finally & in time for my trip. FedEx contacts me and says it has been delivered. Well I don't see it so I continue to contact the provider because it's their responsibility to make sure I get the goods they're providing. I go on my trip, I come back and I still hear nothing from fashion novas so called "customer service team". I continued to keep making claims of a lost package. A month goes by and they finally contact me to say since the package states it's arrived they're nothing they can do about it because of their "policy". Well your policy should be to make sure your customers get what the hell they ordered. Why would I order two of the same $#*!ing thing if got the original order. I'm mad because now I have to dispute the charge with my bank and hopefully they realize what a $#*! up fashion nova is. I was a very loyal customer and now I will NEVER shop here again simply because if something gets lost in transit they will not go to the lengths of making sure I get it or even refunding my money. I hope as I write this you all take my story into consideration because this is a lot of hassle when you can just avoid it by choosing someone else to do business within.