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Alyssa
I ordered clothing from Fashion Nova on Monday June 21st which amounted to $367.44, however the order did not go through. So I ordered the same items again and it went through just fine - so far so good. I reached out to Fashion Nova on Wednesday June 23rd after I noticed that I received 2 charges to my account, one in the amount of $367 44 and the other in the amount of $92.86 - I used QuadPay to break up the second payment. They ensured me that the order was canceled and I would be issued a refund - cool, no sweat. However, due to this error on their end, it caused my account to go negative and I ended being charged almost $30 in overdraft fees - not so good. I reached out to them again yesterday, June 27th, after receiving not only my order that went through, but also the order that was supposedly "canceled". When I reached out to them to explain the situation and to state that my refund not only didn't go through but the order was never canceled. After going back and forth for a while, I offered to return the items from the canceled order and asked for a refund. To which they responded that they will NOT be giving me the refund, instead would only give me store credit and they will be sending me 7.99 for shipping to return the items. I have NEVER had a good experience with FashionNova. Whether it be items arriving damaged, order gets lost, items are found to be "out of stock" AFTER I have already paid for it, this situation, and I'm over it. I will NEVER be returning to them
3 years ago
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Fashionnova has a 2.0 average rating from 2,834 reviews

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