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Anonymous
This has to be the worst experience I have ever had with online shopping. I placed an order with Fashion Nova on May 27th, 2021. On May 28th my items were supposedly shipped. On June 7th I contacted Fashion Nova because they hadn't provided a tracking number for the items that were shipped May 28th. Fashion Nova contacted me and let me know that their shipping company "lost" my order, so they reshipped it to me. A pair of jeans that I originally ordered were no longer available. Fashion Nova reimbursed me for those. When I finally received my order, none of the garments fit, so I printed a $7.99 shipping label provided by Fashion Nova to return the items. Fashion Nova received my return on June 25th, 2021 and they told me to wait 5-7 business days for my refund, which they promised in writing via email as a one-time courtesy they would return my refund to my original purchase method. On the seventh day they decided to tell me that they can't give me a credit nor are they able to refund me because they can't refund nor credit reshipment items. So I basically gave fashion my money, the pandemic must have put them through some hardship. Taking people's money is ignorance.
3 years ago
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Fashionnova has a 2.0 average rating from 2,834 reviews

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