Worst experience of my life , it was my first time ordering, so initially it said if I spent 75$ I would get free overnight shipping well that didn't happen, I went ahead and paid 14.99$ for overnight my order was completed and processed as of 12:33pm Cleveland Ohio time which fashion Nova location it's 8:33 am this was a Friday, later that night I checked to get my tracking info and seen that the delivery date was November 16 mind u free delivery was a date of November 15 so I googled their number to call and boom a answering service saying to better serve their customers they cancelled all phone representative and we have to email , so I did a total of 15x over and over I said cancel my order I was done , mind u I would understand if it has shipped they can't cancel anyhow , they say they would issue a 5$ gift card for the inconveniences gtfoh , and ignored the cancel my order , there is a law for online purchases called the cooling off law that gives the consumer 3 business days to cancel a order for a full refund back to the original payment method, I had contacted less than 24 hours , poor customer service and they can't force u to shop there if I don't want to ,I have rights , and still as of November 13 nothing still I'm so upset , I disputed with my bank and also contacted the better business bureau, us a consumers can't keep letting this stuff happen , if it's not overnight delivery don't false advertising that it is , also clearly should state that there's no actual customer service representative and have to contact via email , you just wouldn't expect this from a big company such as fashion Nova, NEVER AGAIN IF YOU ARE SMART DONT SHOP THERE PLEASE I WOULD GIVE ZERO STARS IF I COULD