When Fashionova initially came onto online retail scene they were awesome. That awesomeness was shirt lived. As they became dominant they stopped caring PERIOD! Customer Service email responses are all generalized automation, no live customer service, paying for overnight is a joke, nothing is overnight even if you pay. They deduct that $ immediately & take literally 3 weeks or months to get your order. Refunds or exchanging are written but it's non-existence. They have the mindset they can do whatever now because they're popular, celebrities representing them etc. But it will call come to end. They will likely any company BAD SERVICE & BAD CUSTOMER SERVICE THEMSELVES OUT OF THE MARKET. Or another vendor will come along & take the spot. I stopped ordering. Stop giving your $ to a company you never talk to & doesn't do what they claim, yet give them access to your bank account.