I placed a first time order with Fashion Nova online after hearing about them from a friend. The product quality was very poor - threads hanging off everywhere including unfinished surged seams, and one item had puckers on the rear because the fabric hadn't been properly matched up before being stitched. When I processed my return online one item couldn't be returned because it was "final sale" although this was indicated when I purchased it and still doesn't not display on my order. After my return was received I was given an e-gift card. I contacted customer service because I did not want an e-gift card I wanted a refund. They said they don't do refunds. What?!?!?! I would never have purchased from this company (without having the option to try something on first) if I'd known that - also not conveyed anywhere when I placed my order. Today I filed a complaint with the Better Business Bureau.